Terms and Conditions
These terms and conditions ("Terms") govern your use of the website www.newoakestates.co.uk (the "Website"), which is owned and operated by New Oak Estates ("we", "us", "our"), of 173 High Street, Clay Cross, S45 9DZ.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this Website.
1. About Us
New Oak Estates is an independent estate and letting agency covering Chesterfield, Alfreton, Mansfield and the surrounding areas of Derbyshire and Nottinghamshire.
Registered office: 173 High Street, Clay Cross, S45 9DZ
Email: info@newoakestates.co.uk
Telephone: 03330 494 550
We are proud members of Propertymark and abide by their Code of Conduct. We are also members of The Property Ombudsman (TPOS) redress scheme and operate under a Client Money Protection (CMP) scheme, details of which are available on our CMP Certificate page.
2. Use of This Website
This Website is provided for general information about our sales and lettings services and to enable you to search current property listings, request valuations, and get in touch with our team.
You may use this Website for lawful purposes only. You must not:
use the Website in any way that breaches any applicable local, national or international law or regulation;
attempt to gain unauthorised access to any part of the Website, the server on which it is hosted, or any server, computer or database connected to it;
introduce any viruses, malware or other material that is malicious or technologically harmful; or
use any automated system, including "robots" or "spiders", to scrape or extract data from the Website without our prior written consent.
We reserve the right to restrict or withdraw access to the Website, or any part of it, at any time without notice.
3. Property Information and Listings
All property details, descriptions, photographs, floorplans, virtual tours and drone imagery published on this Website are provided in good faith and are intended to give a fair, general description of a property. They:
do not form part of any offer or contract and must not be relied upon as statements or representations of fact;
are not to be treated as a survey, structural report, or guarantee as to the condition of a property, its fixtures and fittings, or the working order of any appliances, services or systems referred to;
may include measurements which are approximate and are given for guidance only;
are subject to change, and properties may be withdrawn, let or sold at any time without notice.
We recommend that prospective buyers and tenants satisfy themselves as to the accuracy of any information by inspection, or by obtaining independent advice from a surveyor, solicitor/conveyancer or other qualified professional as appropriate, before entering into any transaction.
Nothing in these Terms excludes or limits our liability for fraudulent or negligent misrepresentation.
4. Third Party Content and Links
Our Website may include content, tools, or links provided by third parties, including but not limited to:
property portals and CRM tools;
virtual tour providers (such as Giraffe360);
online valuation and price-check tools;
maintenance reporting portals; and
social media platforms.
We do not control and are not responsible for the content, accuracy, or availability of any third party website or service linked to or from this Website. Inclusion of any link does not imply endorsement by us. Use of any third party service is subject to that provider's own terms and conditions.
5. Intellectual Property
Unless otherwise stated, all content on this Website, including text, graphics, logos, images, photographs, floorplans and the design and layout of the Website, is owned by or licensed to New Oak Estates and is protected by copyright and other intellectual property laws.
You may view, download and print pages from the Website for your own personal, non-commercial use, provided you do not modify any content and you retain any copyright and proprietary notices. You may not otherwise reproduce, republish, distribute or commercially exploit any content from this Website without our prior written permission.
6. Accuracy and Availability
We take reasonable care to ensure that information on this Website is accurate and up to date, but we do not warrant that the Website, or any content on it, will be accurate, complete, uninterrupted, secure or error-free at all times. We may update, suspend, or withdraw all or part of the Website at any time without notice.
7. Limitation of Liability
To the fullest extent permitted by law, New Oak Estates excludes all liability for any loss or damage arising from:
your use of, or inability to use, this Website;
reliance on any content published on this Website; or
any inaccuracy, error or omission in property details or other information on the Website.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable law.
8. Privacy and Cookies
Your use of this Website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal information, and our use of cookies on the Website.
9. Complaints
We are committed to providing a professional service. If you have a complaint about our service, please refer to our Complaints Procedure, which explains how to raise a complaint with us and, if you remain dissatisfied, how to refer the matter to The Property Ombudsman.
10. Changes to These Terms
We may revise these Terms at any time by updating this page. Please check this page periodically to ensure you are aware of any changes, as they are binding on you from the point of posting.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms or your use of this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
If you have any questions about these Terms, please contact us:
New Oak Estates 173 High Street, Clay Cross, S45 9DZ Email: info@newoakestates.co.uk Telephone: 03330 494 550
Last updated: July 2026
